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[Solved] Wallet Now Shows Zero Balance

Started by emacsp, August 12, 2017, 07:29:04 pm

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emacsp

August 12, 2017, 07:29:04 pm Last Edit: August 18, 2017, 02:03:11 pm by okheymos
I downloaded the Windows wallet about 10 days ago and sent coins to it.  My balance was always correct each time I checked it until today.  Now it is showing a zero balance and no transaction history.  How can I retrieve my coins?

okheymos


Simply go to the options on your wallet, select this one:



and restart the wallet.

This glitch happens because the way windows handles files at times, with the option we make sure the database gets detached on close, making it open properly no matter the OS.

Kind Regards.

emacsp

Thanks for your help.  I checked the detach database at shutdown box just as you said and have closed and restarted my wallet several times.  It still shows zero balance and no transactions.

okheymos

Quote from: emacsp on August 13, 2017, 10:45:29 am
Thanks for your help.  I checked the detach database at shutdown box just as you said and have closed and restarted my wallet several times.  It still shows zero balance and no transactions.


Windows must have messed up with it (is just graphical glitch, your coins are safe at all time), to fix then do:

Download the OK wallet installer for win over https://okcash.org , reinstall on top of itself, restart the computer and then start your wallet.

Reinstalling it on top of itself fixes any file/config windows messed up with, and with the change of detaching database that you did already, it will prevent it from happening again after is fixed.

Let us know how it goes ;)

emacsp


emacsp

I installed the OK Cash easy installer from my download files.  Is that OK, because even after doing it 3 times my wallet still shows on balance and no transactions.

okheymos

Quote from: emacsp on August 13, 2017, 02:35:20 pm
I installed the OK Cash easy installer from my download files.  Is that OK, because even after doing it 3 times my wallet still shows on balance and no transactions.


Restarted the pc as suggested?

there are more steps you can try to fix if you check other solutions in this tech section, else

come join discord to help you in a more efficient way?

https://discord.io/ok

emacsp

This issue is not solved.  My coins are still missing no matter what I try.  Nothing has worked.

FrankJScott

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